Boho casino Rules and Regulations in Canada

Please read these Terms carefully before registration or use of any service. By opening an account, making a deposit, placing a bet, claiming a bonus, or continuing to access the site, you agree to be bound by these Terms, the Privacy Policy, the Payment Rules, and any game or event-specific house rules.

• Eligibility and residence
  • You must be of legal age to gamble in your province or territory. The minimum age is 19, except in Alberta, Manitoba, and Québec where it is 18. You must not use the services if local law prohibits online betting or casino games.
  • Access from Ontario may be restricted. If the platform is not registered with the Alcohol and Gaming Commission of Ontario and iGaming Ontario, residents located in Ontario are not allowed to register, place bets, or claim bonuses.
  • You confirm you are acting on your own behalf, not on behalf of a third party, and that you are not a politically exposed person where prohibited by applicable rules.
• Account registration and verification
  • One account per person, household, payment method, and device is allowed. Duplicate accounts may be closed and any unsettled bets voided.
  • You agree to provide accurate information during registration and to keep details current. Identity, age, address, payment ownership, and source of funds may be verified at any time.
• Changes to Terms
  • We may modify these Terms to meet legal, regulatory, or operational requirements. Material changes will be posted on the site and will apply after notice, or upon your next login. Continued use indicates acceptance.
• Proper use of services
  • You must not use the site for unlawful activity, arbitrage, exploitation of software bugs, collusion, use of bots or scripts, or any prohibited betting strategy.
  • We may suspend or close accounts to protect integrity, manage risk, or comply with legal obligations.
• Intellectual property and content protection
  • All site content, software, odds feeds, trademarks, and materials are protected. You may use them only for personal, non-commercial purposes related to your account.
• Promotions and bonuses
  • Promotional offers and bonuses are subject to specific terms, including wagering requirements, expiry, game weighting, and maximum conversion rules. Bonus abuse, low-risk or opposite bets, or using multiple accounts to gain an advantage is prohibited.
  • In Ontario, information about inducements, bonuses or credits is only shown after login, in line with local standards.
• Complaints and dispute resolution
  • Contact Customer Support first. Provide your account details, bet ID, and a description of the issue. We aim to resolve complaints promptly and may request further documents.
• Liability and governing law
  • Services are provided on an as-available basis. We are not liable for losses arising from force majeure, telecommunication failures, or third-party outages. Your statutory rights under applicable law remain unaffected.
  • These Terms are governed by the laws of the operator’s licensing jurisdiction as stated in the site footer. Where local mandatory consumer protections apply in Canada, those protections prevail.

• Eligibility to place bets
  • Only verified users who meet age and local legal requirements may place a bet or participate in games. We may restrict betting until verification is complete.
• Acceptance of bets
  • A bet is accepted only when our server records confirmation and displays a receipt or bet ID in your account history. Pending or interrupted transactions are not actioned until our systems confirm acceptance.
  • Odds and markets may change before acceptance. Obvious errors or palpable mistakes may lead to correction or voiding, limited to the erroneous portion.
• Minimum and maximum stakes
  • Minimum and maximum stakes per selection, market, or event are shown in the bet slip or rules page. Limits may vary by customer profile, risk, and market availability.
• Settlement and calculation
  • Bets are settled based on the official result declared by the event’s governing body or game provider at the time of settlement. Later changes do not affect settlement unless specified in market rules.
  • For combination bets, settlement follows the outcomes of all legs. Void legs may result in odds adjusted to 1.00 for that leg.
• Betting restrictions
  • Late bets placed after the start time or after a material event may be voided, except in-play markets that are open. We may limit or refuse bets, close markets, or suspend cash-out to manage integrity.
  • Use of inside information, account sharing, or placing coordinated bets to manipulate markets is prohibited.
• Cancellations and voids
  • If an event is postponed or abandoned and not completed within the rule-specific timeframe, bets may be voided unless stated otherwise in market rules.
  • If a technical failure prevents fair settlement, affected bets may be voided and stakes returned.
• Cash-out
  • Cash-out availability is not guaranteed. Offers are algorithmic and may be withdrawn if markets change or feeds are interrupted.

• Deposits
  • Funding methods available in Canada are displayed in the cashier within your account. Limits, fees, and processing times are shown per method before you confirm a transaction.
  • Deposits should be made from payment instruments in your own name. Third-party payments are not allowed and may be reversed.
• Withdrawals
  • Payouts are generally processed to the original deposit method, subject to method rules. We may require identity, address, payment ownership, and source-of-funds verification before approving withdrawals.
  • Standard processing is typically 24 to 72 hours after approval; bank or provider timelines may extend delivery. Public holidays and additional reviews may increase timeframes.
• Limits, fees, and currency
  • Minimum and maximum amounts per transaction and per day/month are displayed in the cashier. We may charge reasonable fees for multiple withdrawals within a short period or for dormant accounts, where permitted.
  • CAD is the default for Canada accounts. If a different currency is used, conversion is performed by your bank or payment provider at their rate.
• Security and verification (KYC/AML)
  • You agree to provide valid documents upon request, such as government ID, proof of address, payment method proof, and source-of-funds evidence. Document tampering or refusal to cooperate may lead to account restrictions.
• Transaction restrictions and reversals
  • We may delay, refuse, or reverse a transaction to manage risk, comply with legal duties, or prevent fraud. Bonus-related winnings may be withheld if bonus terms are breached.
• Operation cancellation
  • You may request to cancel a pending withdrawal if the feature is enabled. Once processed, a withdrawal cannot be reversed. We may cancel or adjust transactions resulting from errors or system faults.

• Our approach
  • We support safer play and encourage you to set controls that help manage time and spend. Tools are available in your account settings or on request to Support.
• Player protection tools
  • Deposit, loss, wager, and session limits that apply by day, week, or month.
  • Reality checks and activity statements that help you read your play history.
  • Time-outs and self-exclusion for fixed periods or indefinitely. Self-exclusion blocks access to services and marketing.
  • Optional product blocks to restrict certain games or bets.
• Identifying risks
  • Consider a self-assessment and watch for signs such as chasing losses, neglecting responsibilities, or hiding betting activity. If these apply, take a break and adjust limits.
• Support resources in Canada
  • ConnexOntario: 1-866-531-2600 or connexontario.ca
  • Gambling Support BC: 1-888-795-6111 or gamblingsupportbc.ca
  • Alberta Health Services Addiction Helpline: 1-866-332-2322
  • Québec Jeu: aide et référence: 1-800-461-0140
  • Manitoba Problem Gambling Helpline: 1-800-463-1554
  • Saskatchewan Problem Gambling Helpline: 1-800-306-6789

• Legal obligations
  • We maintain controls designed to prevent money laundering and terrorism financing in accordance with the laws of our licensing jurisdiction and applicable cross-border standards.
• Know Your Customer (KYC)
  • Before withdrawals and whenever risk indicators arise, we verify identity, age, address, payment ownership, and source of funds or wealth. Enhanced due diligence may apply to higher-risk profiles.
• Monitoring and detection
  • Transactions are monitored for abnormal patterns, rapid deposits and withdrawals, use of third-party accounts, structuring, or inconsistent play relative to declared income.
  • We may request additional information or freeze activity while reviews are completed.
• Consequences of non-compliance
  • Failure to provide documents, submitting false information, or engaging in suspicious activity may lead to: temporary restrictions, bet cancellations where required, fund freezing, account closure, and reporting to competent authorities where applicable.

• Data we collect
  • Registration and KYC data: name, age, contact details, address, identification, and verification records.
  • Account and transaction data: deposits, withdrawals, bets, bonuses, limits, communications, and responsible gambling settings.
  • Technical data: device identifiers, browser, IP address, geolocation where permitted, and log files.
• How we use data
  • To create and manage your account, deliver services, process payments, settle bets, and provide support.
  • To meet legal obligations, including KYC/AML, responsible gambling, and regulatory reporting.
  • For risk management, fraud prevention, service improvement, and to enforce rights under these Terms.
• Legal bases
  • Contract performance, legal obligations, legitimate interests, and consent where required for optional features.
• Sharing and transfers
  • Data may be shared with payment providers, identity verification suppliers, game providers, and regulators where required. Cross-border transfers follow contractual safeguards.
• Retention
  • Records are retained only as long as necessary for the purposes above and legal retention rules, then securely deleted or anonymized.
• Your rights
  • Subject to law, you may request access, correction, deletion, restriction, portability, or object to certain processing. You may withdraw consent where processing relies on consent. Contact Support to exercise these rights.

• Technical measures
  • Transport Layer Security protects data in transit. Sensitive credentials are hashed and salted. Independent game providers undergo integration checks.
• Account protection
  • Strong passwords are required. Two-factor authentication is offered for enhanced protection. You are responsible for keeping login details confidential and for activity under your account.
• Organisational controls
  • Access to systems is role-based and logged. Security monitoring, incident response procedures, and regular audits are maintained.
• Incident handling
  • Suspected breaches are investigated promptly. Where legally required, we notify affected users and relevant authorities and take steps to prevent recurrence.